Returns Policy
Effective date: June 20, 2026
Overview
MaGGzin is a marketplace connecting independent buyers and sellers. Most sellers offer returns on eligible items. This policy sets the minimum standard all MaGGzin sellers must follow; individual sellers may offer more generous terms, which will be stated on their product listings. If a seller's stated policy is more favorable to you, that policy applies.
Standard Return Window
Buyers may request a return within 30 days of the confirmed delivery date for items that are: • Not as described (wrong item, materially different from the listing, undisclosed defects) • Arrived damaged or defective • Never received (package not delivered within the carrier's stated timeframe) For change-of-mind returns (you no longer want the item), the seller's individual policy applies — some sellers accept them and some do not. Change-of-mind return requests must also be made within 30 days of delivery.
How to Request a Return
To start a return: 1. Go to My Account → Orders and find the relevant order. 2. Tap "Request Return" and select the reason. 3. Add photos if the item arrived damaged or is not as described — this significantly speeds up resolution. 4. Submit the request. The seller has 3 business days to approve or respond. 5. If approved, you will receive return shipping instructions. Do not ship the item back until your return is approved. 6. Once the seller confirms receipt of the returned item, your refund will be processed. Do not open a dispute with your bank or card issuer before attempting resolution through MaGGzin. Chargebacks filed without first using the MaGGzin returns process may result in account suspension.
Item Condition Requirements
To be eligible for a return, items must be: • In the same condition as received (unused, unaltered, with all original packaging and accessories if applicable) • Free of damage caused by the buyer Items returned in a condition worse than received may be subject to a partial refund or rejection. If an item was received damaged or defective, you are not required to return it in original condition — please document the damage with photos at the time of the return request.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged, defective, or not as described: • Perishable goods (food, plants, flowers) • Digital downloads and software licenses • Intimate apparel and swimwear (for hygiene reasons) • Hazardous materials • Custom-made, personalized, or made-to-order items • Items explicitly marked "Final Sale" or "No Returns" by the seller, provided this was clearly disclosed before purchase Even for non-returnable items, if the item arrives materially different from the listing description, you may still be eligible for a refund.
Return Shipping
For returns due to seller error (wrong item, not as described, damaged/defective): the seller is responsible for providing a prepaid return shipping label or reimbursing documented return shipping costs. For change-of-mind returns: the buyer is responsible for return shipping costs unless the seller's policy states otherwise. Items must be returned using a trackable shipping method. MaGGzin is not responsible for items lost in transit during a return. Once the return is approved, the seller will specify the return shipping method in the platform.
Refund Processing
Refunds return the item price and any sales tax collected on it to the original payment method used at checkout. Refund timelines: • Credit/debit card: 5–10 business days after the refund is issued (depending on your card issuer) • Debit card / bank account: 3–5 business days • MaGGzin Cash / rewards credit applied to the order: returned to your rewards balance immediately The 2.5% buyer service fee is non-refundable. Seller platform fees (9% commission and the $0.75 listing fee) are non-refundable except where the order is cancelled before shipment or where MaGGzin determines the seller was at fault. Shipping costs paid by the buyer are non-refundable for change-of-mind returns. Any MaGGzin Cash earned on, or referral (MPP) earnings generated by, a refunded order are reversed.
Seller Response & Escalation
If the seller does not respond to your return request within 3 business days, or if you and the seller cannot agree on a resolution, you may escalate the case to MaGGzin by selecting "Escalate to MaGGzin" in the return request. MaGGzin will review the case, including listing photos, buyer-submitted photos, and communications, and issue a binding decision within 5 business days. MaGGzin's decision is final for disputes resolved through this process.
Fraudulent Returns
Abuse of the returns system — including returning different or damaged items, making false "not as described" claims, or repeatedly returning items without legitimate cause — is a violation of MaGGzin's Terms of Service and may result in account suspension or permanent ban. Sellers who consistently fail to honor valid return requests or who ship items that do not match their listings are subject to the same consequences.
Apple Pay & Digital Wallet Purchases
Purchases made using Apple Pay, Google Pay, or other digital wallets are processed through Stripe and are subject to the same return and refund policy as any other payment method. The refund will be returned to the original digital wallet or linked card, depending on the wallet provider's policies.
Contact
If you have questions about a return or need help with a return request, contact us through the Customer Service portal in your account. Include your order number and a brief description of the issue. Our support team responds within 1–2 business days.