Returns Policy
Effective date: October 14, 2026
Overview
Every order on MaGGzin comes with 30-day returns for any reason, whichever seller you buy from. This is a MaGGzin guarantee: sellers cannot opt out, set a shorter window, or mark items "no returns".
Standard Return Window
You can request a return within 30 days of delivery (or pickup) for any reason, including: • Changed your mind or no longer need it • Not as described (wrong item, materially different from the listing, undisclosed defects) • Arrived damaged or defective • Never received (package not delivered within the carrier's stated timeframe) The seller cannot refuse a return requested within the 30 days. Returns under $25 are approved right away; otherwise the seller has about 3 business days to approve it before it's approved automatically.
How to Request a Return
To start a return: 1. Go to My Account → Orders and find the relevant order. 2. Tap "Request Return" and select the reason. 3. Add photos if the item arrived damaged or is not as described — this significantly speeds up resolution. 4. Submit the request. Returns under $25 are approved right away. Otherwise the seller has about 3 business days to respond — if they don't, the return is approved automatically. 5. If approved, you will receive return shipping instructions. Ship the item back within 7 days of approval, or the return is cancelled. Do not ship the item back until your return is approved. You can open up to 5 returns in any 30-day period. 6. Once the seller confirms receipt of the returned item, your refund will be processed. Do not open a dispute with your bank or card issuer before attempting resolution through MaGGzin. Chargebacks filed without first using the MaGGzin returns process may result in account suspension.
Item Condition Requirements
To be eligible for a return, items must be: • In the same condition as received (unused, unaltered, with all original packaging and accessories if applicable) • Free of damage caused by the buyer Items returned in a condition worse than received may be subject to a partial refund or rejection. If an item was received damaged or defective, you are not required to return it in original condition — please document the damage with photos at the time of the return request.
Non-Returnable Items
For safety and hygiene, the following can only be returned if they arrive damaged, defective, or not as described: • Perishable goods (food, plants, flowers) • Digital downloads and software licenses • Intimate apparel and swimwear • Hazardous materials • Custom-made, personalized, or made-to-order items Everything else is covered by the 30-day, any-reason return guarantee.
Return Shipping
For returns due to seller error (wrong item, not as described, damaged/defective): the seller sends you a prepaid return label in the app within 2 business days of approval, at no cost to you. If they don't, MaGGzin creates the label for you and charges the seller. For change-of-mind returns: you pay return shipping — buy a label from your return in the app, or ship it your own way and add the tracking number. The original shipping or delivery fee is not refunded. Local pickup orders are handed back to the seller in person; message them from your return to set a time. Items must be returned using a trackable shipping method. MaGGzin is not responsible for items lost in transit during a return you ship yourself.
Refund Processing
Refunds return the item price and any sales tax collected on it to the original payment method used at checkout. Refund timelines: • Credit/debit card: 5–10 business days after the refund is issued (depending on your card issuer) • Debit card / bank account: 3–5 business days • MaGGzin Cash / rewards credit applied to the order: returned to your rewards balance immediately There is no buyer service fee (on older orders that had one, it is non-refundable). When a return is refunded, the seller gives back only their share of the returned items; MaGGzin covers its own fees on them. Shipping costs paid by the buyer are non-refundable for change-of-mind returns. Any MaGGzin Cash earned on, or referral (MPP) earnings generated by, a refunded order are reversed.
Seller Response & Escalation
If the seller doesn't respond to your return request within about 3 business days, it is approved automatically. If you and the seller cannot agree on a resolution, you may escalate the case to MaGGzin by selecting "Escalate to MaGGzin" in the return request. MaGGzin will review the case, including listing photos, buyer-submitted photos, and communications, and issue a binding decision within 5 business days. MaGGzin's decision is final for disputes resolved through this process.
Fraudulent Returns
Abuse of the returns system — including returning different or damaged items, making false "not as described" claims, or repeatedly returning items without legitimate cause — is a violation of MaGGzin's Terms of Service and may result in account suspension or permanent ban. Sellers who consistently fail to honor valid return requests or who ship items that do not match their listings are subject to the same consequences.
Apple Pay & Digital Wallet Purchases
Purchases made using Apple Pay, Google Pay, or other digital wallets are processed through Stripe and are subject to the same return and refund policy as any other payment method. The refund will be returned to the original digital wallet or linked card, depending on the wallet provider's policies.
Contact
If you have questions about a return or need help with a return request, contact us through the Customer Service portal in your account. Include your order number and a brief description of the issue. Our support team responds within 1–2 business days.